Meet the Leadership
Leadership grounded in real behavioral-health experience — clinical, operational, and revenue cycle.
The foundation behind every system we build.
At ABH Management, leadership is hands-on, present, and grounded in real behavioral health experience. We don’t manage from a distance — we work alongside your clinicians, billing staff, and executive team to stabilize operations, strengthen outcomes, and build systems that last.
Erin Booker, LPC
Managing Partner and Cnief Clincial Officer
Erin is a seasoned clinical leader with deep experience building, scaling, and stabilizing behavioral health programs across multiple levels of care. She brings a rare blend of clinical insight, operational structure, and team leadership that strengthens outcomes and elevates the entire client experience.
Across her career, Erin has:
• Built and overseen clinical programs ranging from individual outpatient therapy to high-acuity dual-diagnosis treatment
• Led multidisciplinary teams including therapists, case managers, tech staff, and clinical supervisors
• Developed evidence-informed clinical pathways that reduce AMAs, strengthen progression of care, and improve family engagement
• Created policies and documentation standards that protect organizations during audits, accreditation, and compliance reviews
• Improved clinical outcomes through better assessment practices, treatment planning, session quality, and staff coaching
• Stabilized struggling programs by addressing culture, communication, workflows, and clinical expectations
• Built training structures for new clinicians, leadership tracks, and staff development
• Improved continuity of care through warm handoffs, family coordination, and appropriate step-down planning
Erin’s leadership is grounded in a simple belief:
clinical excellence is not a luxury — it’s the foundation of sustainable outcomes and stable organizations.
At ABH Management, she leads the clinical arm of the ALIGNMENT Framework, ensuring that every pathway, documentation standard, session expectation, and treatment workflow is designed to support measurable outcomes, operational clarity, and financial stability.
Her approach is non-cookie-cutter, deeply human, and rooted in the lived realities of behavioral health for clients, clinicians, and leaders.
Charles Shoenfelt
Managing Partner and Cnief Revenue Officer
A behavioral health revenue cycle expert with deep experience fixing broken intake-to-cash systems, recovering lost revenue, and building high-performing teams that support sustainable organizational growth. His leadership blends compassion with process discipline, ensuring that every dollar earned is collected cleanly, compliantly, and predictably.
Across his career, Chuck has:
• Led front-to-back behavioral health RCM operations including intake, benefit verification, authorizations, billing, and collections
• Recovered millions in lost revenue for behavioral health providers through system rebuilds, denial reduction, and payer negotiation
• Built verification and authorization departments from the ground up, implementing workflows that improve accuracy and reduce patient delays
• Strengthened clean claims rates by refining documentation, coding accuracy, and provider workflows
• Implemented data-driven RCM reporting that improves forecasting, cash flow visibility, and leadership decision-making
• Negotiated with commercial payers to improve reimbursement, resolve authorization mismatches, and correct systemic underpayments
• Identified intake-to-cash breakdowns and rebuilt processes to eliminate revenue leakage
At ABH Management, Chuck leads the revenue integrity and financial operations components of the ALIGNMENT Framework, ensuring organizations have clean data, compliant processes, and systems built to scale across programs, sites, or states.
His leadership brings clarity, stability, and consistency to organizations that have struggled for years with denials, unpredictable revenue, or intake bottlenecks.
Bring Experienced Behavioral Health Leadership Into Your Organization
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